VIPBonus FAQ — all your questions answered in one place

KYC (Know Your Customer) verification on vipbonus is required before your first withdrawal. It's mandatory to keep your account secure and prevent misuse of funds.

Required Documents:

• National ID Card (NID) — Front and back scan or photo
• Selfie — A clear photo holding your NID
• Mobile banking statement (optional) — for suspicious transactions

Steps:

1. Log in and go to Profile → "Verification" section.
2. Upload photos of the front and back of your NID (JPG/PNG, max 5MB).
3. Upload a selfie holding your NID.
4. Submit — usually 5–30 minutes approval is received.

Withdrawals from vipbonus are processed through Bangladesh's most popular mobile banking services. The process is straightforward and typically completes within just a few minutes.

Withdrawal Steps:

1. Log in to your account and go to the "Wallet" or "Cashier" section.
2. Select "Withdrawal".
3. Choose your method: Mobile Pay, Nagad, or Rocket.
4. Enter your registered mobile number and the amount.
5. Verify with your OTP.

Processing Time:

• Mobile Pay / Nagad: 5–15 minutes (After KYC verification)
• Rocket: 15–30 Minutes
• Bank Transfer: 1–2 business days

Vipbonus doesn't believe in passing extra charges on to players. That's why the platform charges zero withdrawal fees of its own.

Fee information:

• From vipbonus No withdrawal fees.
• Mobile Pay or Nagad's own transfer charges may apply (typically 1.5–1.85%).

Withdrawal Limit:

• Minimum Withdrawal: ৳500
• Daily maximum: ৳1,00,000
• Weekly Maximum: ৳5,00,000
• VIP members enjoy higher limits — which vary depending on their level.

The vipbonus VIP program is points-based. You earn points on every bet, and the more points you accumulate, the higher your level climbs.

How Points Are Earned:

• 1 point per ৳100 wagered (slots)
• 1 point per ৳200 wagered (Sports / Live Casino)

VIP Levels & Benefits:

• 🥉 Bronze (0–999 points): 3% weekly cashback, Birthday Bonus
• 🥈 Silver (1,000–4,999): 5% cashback, faster withdrawals, exclusive promos
• 🥇 Gold (5,000–19,999): 8% cashback, higher withdrawal limits, dedicated account manager
• 💎 Platinum (20,000+): 10% cashback, unlimited withdrawals, exclusive tournaments, custom offers

App issues are usually caused by one of a few things — an outdated version, a cache problem, or a poor internet connection. Follow the steps below:

Fix for Android:

1. On your phone, go to Settings → Apps → vipbonus → Storage → Clear Cache.
2. Close the app and reopen it.
3. If that doesn't work, uninstall the app and App Page Download the latest APK from
4. "Unknown Sources" must be enabled to install the APK.

Fix for iOS:

1. Fully close the app (swipe it away from your recent apps).
2. Go to Settings → General → iPhone Storage → vipbonus → tap "Offload App", then reinstall.

How to stay updated:

• Android: vipbonus App Page Download the latest APK from
• IOS: Search for "vipbonus" in the App Store and tap the Update button.

Vipbonus takes responsible gaming very seriously. Your account includes several self-control tools that can be activated at any time.

How to enable: Login → Profile → "Responsible Gaming" tab

Available tools:

• Deposit limit: Set your daily, weekly, or monthly deposit limit. Reductions take effect immediately.
• Loss Limit: Once you hit a set loss amount, your bets will be automatically blocked.
• Session time limit: From 30 minutes up to 4 hours — you will be logged out automatically when the session ends.
• Cooling-off: Take a break for 1 day, 7 days, or 30 days.
• Self-Exclusion: Close your account for 6 months or permanently. All promotional messages will also be stopped.

Yes! vipbonus keeps daily login rewards and free spin offers active for regular players.

Daily Check-In Bonus:

1. Log in to your account every day.
2. Click the "Daily Reward" or "Check-In" banner on the Home or Promotions page.
3. Bonuses or free spins will be credited to your account automatically.
4. Log in 7 days in a row to unlock a special bonus.

How to earn free spins:

• Special free spin offers drop whenever a new slots game launches.
• Free spin bonuses are available on deposits of a specified amount.
• Free spins are awarded when you reach a new VIP level.

Free spin usage rules:

• Must be used on specific games (the game name is shown in the bonus notification).
• Validity is generally 24–72 hours.
• Winnings from free spins may carry a x5–x10 wagering requirement.